1. Know Which Work Actually Pays
Margin per hour, not per job.
Compare hours to invoice
Flag chronic comebacks
Watch parts-heavy low-labour jobs
2. Decline Work Without Losing the Customer
A good referral out earns goodwill.
- Explain why
- Recommend someone
- Keep the door open
Frequently asked questions
Pick the one change you can measure this month, and leave the rest until it sticks.
